Commercial disclosures

Disclosures under Japan’s Act on Specified Commercial Transactions. This page sets out the operator’s details, contact information, payment methods, shipping terms, and policies for returns and defective products.

Operator information

Operator

Nihonbashi Clinic Ningyocho — Internal Medicine, Dermatology and Psychosomatic Medicine (日本橋クリニック人形町院内科皮膚科心療内科)

Address

Aim Ningyocho 2F, 2-30-5 Nihonbashi Ningyocho, Chuo-ku, Tokyo 103-0013, Japan

Person responsible for operations

Hideyuki Takizawa

Operator website

https://www.nihonbashiclinic.jp/

Sales website

https://www.nihonbashiclinic.jp/medicine-online/

Email

[email protected]

Telephone

03-6262-5544

Prices

Listed for each service, including consumption tax.

Payment and shipping methods

Payment methods

• Credit card
• Bank transfer

Shipping methods

• Nekopos (Yamato Transport)
• Click Post (Japan Post)
• Letter Pack Light (Japan Post)
• Letter Pack Plus (Japan Post)
• TA-Q-BIN Compact (Yamato Transport)
• Cool TA-Q-BIN (Yamato Transport)

Dispatch timing

Items are dispatched within 7 business days after the Clinic confirms completion of payment.

Charges other than medicine prices

Shipping and single-pen handling fees (self-pay medical weight management)

Standard shipping, including refrigerated delivery, is free. A separate handling fee of ¥2,000 applies when ordering only one Mounjaro or Zepbound pen. This is not a shipping fee. The handling fee is waived when another medicine is included in the same order. Medicine costs are separate.

Shipping and collection options

• Standard dispatch (free): within 7 business days after payment is confirmed.
• Priority dispatch (¥3,000): in principle, by the next business day after payment is confirmed. Delays may occur due to weather, traffic or delivery carrier circumstances.
• Collection at the clinic (¥3,000): collect in person at the clinic; please arrange the date and time in advance. This fee covers actual costs such as medicine preparation, management and staff availability for collection.

Consultation fee (self-pay care)

The consultation fee is free with a medicine purchase. If you complete a consultation but do not purchase medicine, including if you decline the prescription, a ¥3,000 consultation fee applies. This fee also applies if the doctor determines that medicine cannot be prescribed after conducting the consultation. No consultation fee is charged if medical review of the questionnaire means the consultation itself is not performed. Please contact our official LINE before booking if you have concerns.

Returns and defective products

Returns

As prescription medicines are pharmaceutical products, cancellations and returns are generally not accepted. Cancellations for customer convenience are also not accepted.

If the Clinic is at fault, for example by dispatching the wrong product, please contact us within 7 days of arrival. A refund will be issued after the product is returned. The Clinic pays the return shipping cost.

Defective products

Please check the product on receipt. If it differs from what was ordered, or is soiled or damaged, we will exchange it. Contact us within 7 days of arrival and return the product.

Delivery incidents, misdelivery and delays

After dispatch is completed and a tracking number is issued, refunds and reshipment for customer convenience are not available. Contact the delivery carrier using the tracking number to inquire about delivery status. If the carrier’s investigation establishes clear fault by the Clinic or the carrier, the Clinic may provide an individual response at its discretion.

When returns or exchanges cannot be accepted

• No contact is made within 7 days of arrival
• Customer convenience, such as an incorrect order or a difference from expectations
• Scratches, soiling or damage occurring during storage by the customer
• The pharmaceutical manufacturer’s inspection does not identify a defect
• The Clinic cannot inspect the actual product because it has been disposed of or lost

Disclosure of personal information

To the extent necessary for the Clinic’s operations, information may be provided to service providers such as payment processors, delivery carriers and system operators.

English translation of the Japanese page. Translation prepared on 12 October 2026.